FAQ
Payment
On Lovesano we accept payments with any method you prefer!
THE Payment methods we accept they are: Visa, Mastercard, Maestro, American Express, Klarna, JCB, Diners Club, Discover, Bancontact, Giropay, iDEAL, Multibanco, PayU, Sofort, WeChat Pay, Samsung Pay, BLIK, Trustly, Payconiq, SEPA Bank Transfer, MB WAY
You can also pay via PayPal with your PayPal account or with a credit or debit card.
Shipment
Yes, thanks to our strategic partnerships with Bartolini and GLS we ship throughout Italy.
Order processing takes place within 24 hours and delivery in a further 24/48 hours.
Yes, thanks to our strategic partnerships with Bartolini and GLS we ship all over Europe. The order is processed within 24 hours and delivered in a further 5/7 working days.
To view costs and a complete list of countries we ship to Click here!
Shipping to Italy costs €5.50. It is free for orders of €49 or more.
Shipping to Austria, Luxembourg, Holland and Germany costs €10, to Belgium, Poland, Spain and Slovenia of €11 and is free for orders over €150.
To view costs and a complete list of countries we ship to Click here!
We generate tracking codes in the evening but shipments are only sent the following morning. Couriers take approximately 24 hours to register and make the tracking code available to customers online. If you do not see it active yet, wait at least 24 hours after order confirmation.
For further information you can contact us by clicking here!
The order is processed within 24 hours. Delivery in Italy takes another 24/48 hours. In the rest of Europe it takes 5 to 7 working days.
Products
Sure! Contact our operators to make the return. Lovesano gives its customers the possibility to make the return up to 30 working days.
To consult the extended return policy Click here.
If you don't find the product you are looking for, don't give up, contact us and one of our operators will help you with your search, Click here!
Still need help?
If we haven't answered all your questions, feel free to contact us!
We are ready to answer your questions by phone, WhatsApp and email.
